byRemote Video as a Service - 701-234-9060 Ext 1 info@byremote.net

What is the Video Management System?

The Video Management System is a new Video as a Service software application that is used in the byRemote Hosted Video as a Service. It was developed to support the ONVIF standard. The Open Network Video Interface Forum (ONVIF) standard was developed to facilitate the development and use of a global open standard for IP-based security products. In this case, these products are network IP cameras.

We have been receiving requests to support a variety of network IP based cameras that support the H.264 video stream. This is because the H.264 video stream uses less of the bandwidth that is needed for the viewing and the recording of the video from the network cameras. And, the H.264 video stream provides the high definition (HD) resolution.

The Video Management System software will support the network camera models that have the support for the Real Time Streaming Protocol (RTSP). Most of the newer network cameras have this. As with the newer Digital Video Recorders (DVR) and Network Video Recorders (NVR).

Here is a slider of the Video Management Features. This is what a customer user will see and do.

 

Using the slider. It will move from slide to slide automatically. To pause it, just move your mouse over the slide area. Arrows will show, < and >. To go from slide to slide,  just click on the < or > arrows.

Quickly View the Live Streaming Video

With the Streams Live Feature

 

Select the Hour for the Live Streaming Video

Motion Detection Provides Easy Video Occurrence Review

 

 Controls Allow You to Move and Zoom in on the Video

 

 

Archives Allow You to View a Previous Days Video

 

View the Archived Video

From The Archives Feature View and Download Video Clips

 

 

Just Find the Hour

 

 

Then, Click on the  to View the Clip and the   to Download It

Create Favourites of Selected Streaming Video

The Favourite Feature Allows Multiple Video Streams Viewing

 

 

 

You May Select the Video Streams That You Wish

 

 

You May Create As Many Favourites As You Wish

 

Vault

The Vault Feature Permits On-line Storage for Video Clips

 

 

View and Download the Video Clip as a MP4 File

 

 

 

Other Files May be Uploaded to the Vault

Dashboard

The Dashboard Provides Easy Navigation

 

 

 

To the Video Management System Features

 

 

Status View

 

 

No Mention of byRemote

 

A Logo May be Added

 

Customer Login

 

View What the Customer Will See

 

 We Have a Live Video Demonstration Login Below

 

 

 

 

 

 

 

 

More Information?

 

Just Click on the Tabs

 

These tabs follow the Dashboard to show the Video Management System

However, should you feel inclined, feel free to tab ahead

Once that a user has logged in they will see a Dashboard

 

Here is an explanation

 

  • To the right of each of the Dashboard listing is a .  We will call these features. The user will click on this to see the listings that are available for each of the features. We will call these functions.
  • The functions that are available are based on the user policy. For our examples, we are logged in as the VMS Demonstration (Demo customer) user for the Video Management System. This user has policies for the Video Management System customer user profile.

. Think of this as a Home button. The user may just click on the Dashboard to return to the main page.

. The Streams are the live streaming surveillance video from the network cameras. The Streams functions are; Live, Archives and Favorites.

. The Vault is the storage area on the server for the video clips that are created from the Archives. Video clips are hour-long segments of the recorded video. For the user level, the View function will show. This means that the user may view the video clips that have been created and sent to the Vault for viewing.

. These are notifications that have been posted for the user to view. For the user level, the View function will show. This means that the user may view the notifications that have been posted to the Notifications for viewing.

. This is the number of licensed cameras that are available for the account.

. This is the number of cameras that have been activated for the account.

. This is the number of cameras for the account that happen to be off-line.

. This is the status of the account with reference to payment.  Should there be a problem with the account. Maybe a past due payment, the Account Status will show as Pending.  Pending means that the surveillance video will still be recording but it will not be viewable until the payment issue has been resolved.

Now, let’s review each of the functions for each of the features

 

Under the Streams are the ,  and 

Not seeing them? Just click on the 

 

A user would then click on the 

 

The  page will be displayed.

 

This will show the available cameras for which the live stream is available.

 

  • For each of the cameras, a green camera icon;     or a red camera icon;  will show.
  • The green camera icon;  means that the live stream is available.
  • Should a camera have a red camera icon;   , this means that the live stream is not available.
  • The user would then click on the green camera icon;  for the camera. This will then display the live streaming video for the camera.
  • For this example, the green camera icon;  for the Demo Office Entry camera was clicked on.

The live streaming video will now be viewable

 

  • With bringing the mouse pointer down to lower area of the video, a control bar will appear; . To display the control bar, it may be necessary to bring your mouse pointer down to the lower area of the video.
  • Should the viewer wish to pause the video, they would click on the hash bars icon; . To re-start the video, They would just click on the;  again.
  • . Audio. This is for future use.
  • . Full screen. For the full screen view, the user can click on this icon. The live streaming video will now show in the full screen mode.

Using the the Hours Grid

 

  • The Hours Grid is located below the video pane. This is a convenient way for the user to select a particular hour from which to view the video.
  • For the live Streams, the hours will display the current time. To view the video for an hour, the user will click on the hour for which they wish to view the video. The hour that is selected will then show as Red.
  • Once that you have selected the hour time, that hour of video will show.  A video player;  is used to playback the video. This has a playback scroll bar. As with the control bar, you will need to bring your mouse pointer to the lower portion of the video to display the bar.
  • Once that the video playback is started, the;  indicator will move. The time indicator on the left will then show the time. To scroll forward and backward through the hour of video, the user would just drag the indicator forward and backward. A mouse “hover” will display the time for where the;  is located in the video player playback scroll bar.
  • To pause the video, the user would click on the; . To re-start the video, click on the;  again. A;  will appear. Click on this to start the playback of the video.
  • The;   is for audio. This is for future use.
  • For the full screen, click on the; 

Using the Motion Detection

 

  • If motion detection has been activated for the network camera, the motion detection grid will show below the hours grid.
  • The motion detection is very useful for quickly viewing the video for an instance when motion occurred in the viewing are of the camera’s video.
  • The motion detection grid is divided into sections. Each section is for 10 minutes.
  • If a section shows as; , this means that motion has occurred during that 10 minute time-frame.
  • To show what has happened during the time-frame, the user would click on the . The live streaming video will then be re-sequenced to show that time.
  • As an example, a section during the 08:00 hour that showed motion was clicked on. A car shows in the video. With bringing the mouse over the section, a pop-out shows a time of 08:40. To see this in the greater detail, just click on the image.

 

The  are the Pan Tilt Zoom

 

 

  • The Pan/Tilt/Zoom controls will let the user move the viewing postition from within the video. This is called digital pan/tilt/zoom.
  • This is done by using the;   controls.
  • The;  are the pan and tilt controls. The user will click on the arrows to move the postion in the video up and down and left and right.
  • The; and the; are the zoom in and zoom out controls. Clicking on the; will zoom into the video. Clicking on the; will zoom out.

The  are the Recorded Video

 

From the Live view, the Archives can be viewed

 

As a Default, the current date will Show

 

 

  • A date area is used to select the day for which the user wishes to view the archived video.
  • The user will bring their mouse pointer over to the Archives area where the date appears. Clicking on this area will show the;    .

 

 

  • With using the;   , the needed date may be selected by scrolling down or up. This will then show the available dates for which the video is being archived.
  • For this example, the date of 02/15/2017 has been selected. When the date of; 02/15/2017 is selected, it will show as being highlighted.
  • Next, by clicking on the; , a calendar will appear.

 

 

  • From the calendar, the user will just click on the day for which the video is to be viewed. In this example, the 15th of February has been selected.
  • The 15th of Bebruary will then be populated in the date area.

 

 

  • Then, by clicking on the;  button, a page will appear that will display the video for the requested date. In this example, this is 02/15/2017.

 

Okay, that was bit longer. A lot of information here

but, we did make it though the  feature of the

Next is the feature of the 

Under the Streams feature are the . Not showing? Just click on the 

 

A user would click on the  Listing

 

This will display the STREAMS – ARCHIVES page

 

 

The Archives are available as video clips. From the STREAMS – ARCHIVES page, a user will be able to View, Download, Play Clip and Move the video clips.

  • For the View and Download, the Archives are listed by the Date, Start Time and End Time. The Start Time and End Time is for one hour. This means that a user will be able to View and Download the video clip for that hour.
  • For the Play Clip, the Start Time and End time will allow the user to view a video clip for a selected period of time as selected from the drop down list for the Start Time and End time.
Let’s follow the procedure

Select Device: The user would need to select the camera for which the video clip is to be viewed. The; Select Device; will have list of the available cameras;  The needed camera would be selected from the list. For this example, the Demo Main Street camera has been selected.

Select Date: The correct date for the day of archived video for the selected camera will need to be selected. For this, a calendar is used. The date of; 2017-02-15 has been selected for this example. When selected, the date will show as orange.

 

 

Show entries. This is a drop-down list for where the user may display more hours for each page of the archived video for the camera selected. To display the page with more entries, the use would just click on the number. For this example, we have selected 10. The default is 5 hours.

 

 

Page 1 0f 3. The pages;   will show the additional available hours of archived video for the selected camera.

Date, Start Time and End Time;  . This is the date and the start and end time for an hour of archived video. This would be the hour of 3 to 4 PM on the 15th of February. The times are in the 24 hour format.

View;  This will allow the user to view the video clip for the selected hour for the selected date. To view the video clip, the user would click on the view button; . The video clip will be viewed in a player, just as shown in the View the Live Video Stream section area above.

 

 

Download. To download the video clip, click on the download button; . For the download, the video clip will be downloaded in the MP4 multi-media video format; . So, the user may do a whole bunch of things with the video clip.

 

 

Play Clip. The Play Clip will allow the user to play a video clip from a selected time sequence from the hour of archived video.

Start Time and End Time. This is the start and end time for the selected time frame from the hour of video of the video clip. An example, the Start Time of 00 and the End Time of 15;    would be the time of the first 15 minutes for the hour of 3 pm to 4 pm on the 15th of February; . The times are in the 24 hour format.

The user would then click on the;   button to display the video. The video clip for the first 15 minutes of the hour; 3 pm to 4 pm on the 15th of February will then be available for viewing.

 

I know, we did it again. A lot more information

So, that is how a user would view the Archives. Next is the Favourites.

Under the Streams is the Favourites. Not showing? Just click on the 

A user would click the 

 

The STREAMS – LIVE page will be displayed

 

 

  • On the STREAMS – LIVE page, the user will see the;   that is located on the lower left of the page.
  • Clicking on the New will show a page where the Favourite may be created.

 

 

  • From this page, the user will be able to enter a name for the Favorite. For this example, we will use the name; Demonstration Favorite Cameras.
  • Once that the name for the Favorite has been entered, the user will click on the Save button; .
  • The user will then return to STREAMS – LIVE page.
  • The created Favorite will then be added to the list of created favorites. To show this for this example, we had created another favorite; Favorite with Main and Office Cameras. The new favorite; Demonstration Favorite Cameras will then show on the list with the

Next, the cameras will need to be added to the new Favorite. In this case, the Demonstration Favorite Cameras Favorite.

 

  • The user will just need to check the cameras that they wished to have added to the Favorite.  To do this, just check on the box to the left of each camera that needs to be added to the Favorite.
  • To select all of the cameras, just click on Select All option of the Select All | Deselect All; .
  • Next, to add the checked cameras to the selected Favorite, the user would click on the Add to Favorite button;  . The selected cameras will then be added to the Favorite. In this case, this is the Demonstration Favorite Cameras favorite.
  • To verify that the checked cameras have been added to Favorite, the user would click on the Play button;  .
  • A page will then displayed with the live streaming video from the selected cameras.

 

  • To view a selected Favorite from the created Favorites, the user will click on the Favourites listing. This is located under the Streams on the Dashboard. If the Favourites listing is not showing, just click on the  to show the listings under the Streams.
  • This will then show the STREAMS – FAVOURITES page with a listing of the created Favourites.

  • To show the video from the Favourite, the user will click on the camera icon; . This will then display the  surveillance video from the cameras that have been selected for that Favourite. Should a Favourite need to be removed, the user would click on trash can icon; .
  • For this example, the Demonstration Favourite Cameras favourite will be selected.
  • An FYI, the Demo Main Street camera is showing rain drops. Strange. As this camera is in northern North Dakota, and the date that the video was viewed was February 20th, 2017.

 

 

Okay. That is how to create a Favourite. This is quite useful

A user can their own Favourites view of video

Under the Vault will be . Not showing? Just click on the 

A user would click on the 

 

  • Once that a video clip has been moved from the Archives to the Vault and published, the user may View the video clip.
  • This will then show the VAULT – VIEW page.
  • For management purposes, the administrator user level of the account will have the permission to publish the video clip.
  • The Vault may also have files uploaded to it from other sources. i.e., this may be used to upload training videos for the user to view.

 

By clicking on the description; 2017-02-03 for 3-4 PM for Demo Main Street Camera, the video may be played

 

 

FYI. The Vault may also have files uploaded to it from other sources. i.e. this may be used to upload training videos for the user to view.

 

That seems easy enough, right. Good, as we do want to make sure

that a video clip of the video can be created and stored

 

 

Under the Notifications will be the. Not showing? Just click on the 

A user would click on the 

 

 

  • These are notifications that can be posted for the user.
  • For management purposes, the administrator user level of the account will have the permission to publish the notification.
  • Once that the notification has been published, the user will be able to view the notification.

 

 

With the Notifications, we are done

However, for any questions? We do have a contact form below

Live Video Demonstration

 

Feel Free to Login and Check Out the Features

 

The Username is: demo@vms.com

The Password is: vmsdemo

 

Just click on the button

 

Live Video Demonstration

Here are some Frequently Asked Questions?

 

Click on the   for more information

 

Check back often. More will be added

 

How do we get the pricing for the Hosted Video as a Service?

For the Hosted Video as a Service license pricing with using the Video Management System software

  • On the bottom of this web page we have a simple contact form. Just fill it in and submit it. We will then reply with the login password. Or, if you wish, feel free to give us a call at 701-234-9060, Ext. 1.
  • Then, when you have the login password, just click on the Video Management System License Pricing listing that is located in the Quick Links area that is located on the right side of the web page. This will take you the web page. Just enter the password and the page will display with the pricing.
Why choose the Hosted Video as a Service?

 

Some reasons for subscribing to the Hosted Video as a Service

  • You have many clients. With the Client Management feature, Video Management System will allow you to view all of your clients. With their account information and users.
  • You have many clients that have multiple locations. The Locations feature of the Video Management System is designed for this. An example; a client might have locations in a region of states. With the Locations feature, an hierarchy would be setup. The Level would be the midwest region. The midwest region level would have the states of; MN, ND, SD, and WI as Locations. The cameras and users would then be “mapped” to each of the states. As wished.
  • Your clients have different video recording needs. With the Hosted Video as a Service, the recording time period can be up-graded or down-graded at any time.
  • You are a business that has multiple locations. You wish to view the video from all of the locations with one login. Or, you have a group of locations, and wish to have certain persons to be able to view the video from these groups of locations. With the Locations functions, as with the cameras, the users can be mapped to all locations, one location, or a group of locations.
  • You wish to have the video recorded off-site to a centralized location. This may be done with the surveillance video from the network cameras, DVR or NVR.
  • You wish to have multiple users. With the Video Management System software, you may create unlimited users. Each user may be assigned to view all, or selected, cameras and features.
  • No contracts. From byRemote to you, the Hosted Video as a Service is month-by-month. No contracts are required.
  • Software Updates and Upgrades. The Hosted Video as a Service monthly service fee includes all Video Management System software updates and main feature upgrades.
  • On-going Support. Online, phone in and e-mail support for the Video Management Software is included in the Hosted Video as a Service monthly license fee.
  • Off-line Camera Notifications. Off-line camera notifications are included in the Hosted Video as a Service monthly license fee.

 

ONVIF. You mention ONVIF. What is it?

ONVIF stands for; Open Network Video Interface Forum. This is a standard that was developed to facilitate the development and use of a global open standard for IP-based security products. In this case, these products are network IP cameras, Digital Video Recorders (DVR) or Network Video Recorders (NVR).

Why was the ONVIF standard necessary? The ONVIF standard permits the network IP camera to support the H.264 video stream. This video stream uses less of the bandwidth that is needed for the viewing and the recording of the video from the network cameras, DVR or NVR. H.264 also supports the high definition (HD) resolution.

RTSP. You mention that RTSP support is required. What is RTSP?

RTSP stands for the Real Time Streaming Protocol

The RTSP is used to control streaming media servers. Network IP cameras are streaming media server. The RTSP is used for establishing and controlling media sessions between end points. The end points being the remote camera and the Video Management System software located on a server. The requirement for the connection is that, with the network camera, there must be a remote Internet connection to the RTSP protocol of the camera that supports the H.264 video stream. Most newer network IP camera models will have this. In the TCP/IP setup area of the network camera, there will be the RTSP area with the option to enable the RTSP server to the RTSP Port; 554. As long as it shows that the RTSP supports the H.264 video stream, the Video Management System software will support the camera model.

DVR and NVR systems. The Video Management System software can be used to record the video surveillance off-site for a DVR or NVR based video Surveillance installation. The network cameras that are connected to the DVR or NVR will have a primary video stream and sub-stream. The sub-stream is then used for the video that is recorded when the Video Management System software is used to provide off-site video recording for the DVR or NVR video surveillance system.

Examples

Specifications. The network IP camera model will have web site page that will show the Supported protocols. The RTSP protocol must be present.

TCP/IP setup area. The TCP/IP setup area of the camera will have an area with the option to enable the RTSP server to the RTSP Port; 554. The RTSP must support the H.264 video stream.

RTSP stream URL. The RTSP stream URL is used to verify that the RTSP port is accessible remotely over the Internet. Each camera manufacturer and, often, the camera models will have a specifically formatted RTSP stream. An example, for an Axis camera, it might appear as; URL: rtsp://root:*****@175.80.170.115/axis-media/media.amp.

Here is an explanation of the RTSP stream URL
  1. root. This is username.
  2. *****. This is the password. For security purposes, this is masked.
  3. 175.80.170.115. This is the public address. In this case, this would be a static IP address. This can also be a Dynamic DNS (DDNS).
  4.  axis-media/media.amp. This is the specific RTSP stream format for the Axis Communications camera models.
Where do we find out what the RTSP stream URL for a network device is?

This can be done by doing a Google search. There are a number of web sites that provide this information. An example is; Soleratec; http://www.soleratec.com/support/rtsp/rtsp_listing.

How do we verify that the RTSP URL stream is available remotely over the Internet?

This can be done by using a program called; VLC Player. Here is a web link to VideoInsight; http://video-insight.com/kb/content/11/31/en/how-to-verify-if-a-rtsp-stream-is-working-properly.html. It has instructions for downloading and using the VLC Player to verify a RTSP URL stream.

 

What Network Cameras are Supported?

The Video Management System software will support the network camera models that have the support for the ONVIF standard. The connection from the Video Management Software is provided by the RTSP protocol. In the TCP/IP setup area of the network camera, there will be the RTSP server. As long as it shows that the RTSP port supports the H.264 video stream, the Video Management System software will support the camera model.

For more information, see the FAQ; RTSP. You mention that RTSP support is required. What is RTSP?

What avout DVR's and NVR's. Are They Supported?

The Video Management System software will support the DVR and NVR models that have the support for the ONVIF standard. The connection from the Video Management Software to the DVR or NVR is provided by the RTSP protocol. In the TCP/IP setup area of the DVR or NVR, there will be the RTSP server. As long as it shows that the RTSP port supports the H.264 video stream, the Video Management System software will support the DVR or NVR model.

Using the Video Management System software to record the video surveillance off-site. The network cameras that are connected to the DVR or NVR will have a primary video stream and sub-stream. The sub-stream for the video is recorded when the Video Management System software is used to provide off-site video recording for the video surveillance.

For more information, see the FAQ; RTSP. You mention that RTSP support is required. What is RTSP?

Is Support included in the byRemote Hosted Video as a Service?

Yes it is. The byRemote Hosted Video as a Service includes the following on-going support services

  • byRemote HelpDesk with unlimited support for the Video Management System software.
  • byRemote IsItUp off-line camera notifications. We monitor the Internet Protocol (IP) address of the camera. Should a camera go off-line, and camera IP not be reachable over the Internet, a designated email address will receive and off-line camera notification. Should the camera come back on-line, and the IP address be reachable over the Internet, a return to service email will be sent.
  • Video Management System software updates. Updates are necessary software fixes. These are included in the monthly subscription fee.
  • Video Management System software upgrades. Upgrades are additions to the; Streams, Vault, Users , Locations, and Billing   features of the Video Management System software. These are included in the monthly subscription fee.
Do you charge by the video storage data or bandwidth used?

No, we do not. The byRemote Hosted Video as a Service product monthly recurring license fees are based on the Recording Plan that you choose. There are no additional charges for video storage data or bandwidth.

The Recording Plan can be different for each camera. Just choose the Recording Plan that will work the best for each camera.

Live video demonstration. Can we use this on our web site?

Yes you may. In fact, we encourage this. Just have your web master add the URL; https://vaasportals.com/ to a page in your web site. Also, you will need to add the text for the username of; demo@vms.com and the password of; vmsdemo.

What is Required for the Hosted Video as a Service?

The Hosted Video as a Service, with using the Video Management System software, requirements are;

  • A network camera, or analog camera connected to a video encoder, that supports the H.264 video stream.
  • A DVR or NVR with support for the H.264 video stream.
  • A cable/DSL router.
  • An always on high-speed Internet connection.
Is a Contract Required for the Hosted Video as a Service?

No, we do not require a contract for the Hosted Video as a Service. It is available on month-to-month basis. You may discontinue your service at any time for any reason.

However, should you wish to have a contract or agreement, we will be more than happy to provide you with one.

How do we get our cameras activated for the Hosted Video as a Service?

We do this for you. This is a great time saver for you, or your support staff.

Here is how it works.

  1. Required information. We do need some information to create your account in the Video Management System software.
  2. Activation Form. To obtain this information, we have an on-line Activation Form. This form has the information that we need to create an account in the Video Management System software.
  3. Where is the Activation Form? This form is reached by the clicking on the Activation Menu tab or the link in the Quick Links that is located on the right side of the page.
  4. What happens after we submit the Activation Form? Once that we have received the form, we will check the remote Internet connection to the RTSP port of the camera. This is done by remotely verifying the RTSP stream URL. If we do have a remote Internet connection to the camera, we will then create a customer account in the Video Management System software, add a customer user and add the cameras. If we cannot reach the camera with an Internet connection from our end, we will send you an email. For more information on the RTSP port connection, see the FAQ; You mention that RTSP support is required. What is RTSP?
  5. Upon completion. Once that we have completed the Activation, an email will be sent to the email account that is listed in the Activation Form. This email will have the location of the account and the login information.
Can the Hosted Video as a Service be used as a Back-Up for an Existing System?

Yes, it can. In fact, this is becoming a common use for the byRemote Hosted Video as a Service.

Digital Video Recording (DVR) or Network Video Recording (NVR)
  • The location already has a DVR or NVR installed. If the DVR or NVR has a RTSP port that supports the H.264 video stream, the Video Management System software can provide the off-site video storage for the surveillance video from the network cameras.
  • The network IP cameras will have a primary and sub-stream for the video. The primary video stream will be recorded to the DVR or NVR. The sub-stream will be recorded to the the Video Management System software.

For more information, see the FAQ; “RTSP. You mention that RTSP support is required. What is RTSP?”

Fully functional back-up system
  • With the byRemote Hosted Video as a Service, using the Video Management System software, to provide a back-up of the locations video surveillance, a fully functional system will be in place. This will allow the viewer to log-on to their account to view the live streaming and recorded video.
  • For an example, just click on the Video Management System Live Video Demonstration listing in the Quick Links on the right side of the web page.
Who provides the cameras and installation?
The cameras and installation are provided by you. If we were to provide the cameras and installation, we would need to add an additional cost. We do not wish to do this.
How are the Network Cameras or Video Encoders Installed?

Installing a network camera or video encoder is similar to installing a device on a home or office network.

  1. First. You will need to install the network cameras or video encoder (these are also referred to as a video server) on the local area network. The local area network is where the cameras or video encoders are to be installed. The camera manufacturer will have provided the instructions for doing this.
    • A quick note. In the camera setup, you will be asked to setup an Administrator level user with its own username and password. We recommend that you use the same username and password for each of the cameras for a customer. This is much easier for record keeping.
  2. Next. You will need to setup the camera or video encoder. Here are some things that will need to be done in the setup of the network camera or video encoder. These are items that we have noticed that tend to be over-looked. The location in the camera setup area will vary by camera manufacturer.
    • Viewer User. A Viewer User with the Username of; bsc and a Password of; bsc123 needs to added to the camera setup area. This is usually listed as Users in the camera management area. This Viewer user is required to allow the byRemote Video Surveillance Center software to communicate with the camera. By doing this, it is more secure. As we then do not have to use the administrative user. Should this Viewer User be changed, we will then need to update the new viewer user in the Video Surveillance Center software. To have us to this, just submit a support request by clicking on the Support tab in the Menu or the link in the Quick Links.
    • NTP (Net Time Protocol) time server. A NTP server must be added. NTP is an Internet protocol used to synchronize the clocks of computers to some time reference.The NTP server ensures that the camera time is synchronized to a central reliable source. Then, the correct time will show on the video.
    • Date & Time Settings. The date and time settings will need to be set and or activated. These are;
      • Time Zone. From the time zone drop-down, select the correct time zone for where the cameras are located.
      • Time Mode. Select the option to synchronize with the NTP server. Please note, the NTP time server will need setup. As mentioned above.
      • Date and Time Format. In the Time Format area, we suggest that you use the 12h for the 12 hour format. Unless you have a specific reason for needing the 24h (24 hour ) format.
      • Image Settings. The Image Settings that we need to be activated or enabled are;
      • Image Appearance Resolution. Use the 320 x 240 resolution option. This will save bandwidth at the camera location. In the Video Surveillance Center software, the Live Streaming video may be viewed in the Normal and Large view for the larger video resolution.
      • Overlay Settings. Enable the Date and Time. Add the camera name into the text area and enable it. The date, time and camera name will then show on the video in the Video Surveillance Center software.
      • Stream Profile. Select the MJPEG video stream. This is the video stream that the Video Surveillance Center software supports.
  3. Remote Internet Connection. Once that the camera or video encoder is setup, you will need to have a a remote internet connection established to the camera. This is usually accomplished with the use of a router. A public IP is setup in the router. This may be a static IP or Dynamic DNS. Then, the cameras are setup in the port forwarding area of the router. The router will have instructions for how to perform these tasks. This will allow the connection of the static IP or Dynamic DNS to the cameras, thus enabling the remote Internet access. A suggestion is to have a person located outside of the camera location to connect up with their Internet device. This will allow you to test the remote internet connection.
  4. Activation Form. In the web site menu at the top of the page, you will see a tab called; Activation. This is also located in the Quick Links located on the right side of the page. This web page contains an on-line Activation Form. Just fill this out and submit it. Once that we have received the Activation Form, we will test the remote Internet connection. If we can reach the camera remotely over the Internet, we will then create the customer account, add an administrator user and then add the cameras. As a courtesy, we will check the setup for the camera or video encoder. Just to make sure that items listed above have been done. Once, that we have completed the activation for your account, we will then notify you by email with the server location and login information.

That’s it. Now, the live streaming and recorded video from the network camera or video encoder is ready for viewing. Click on the Video Management System tab in the Menu, or the link in the Quick Links. This page has an over-view of the viewer features of the Video Management System software.

Have some questions? Feel free to contact us. For your convenience, we have provided a contact form at the bottom of this web page.

Will we be notified if our cameras happen to go off-line?

Yes you will. This is the byRemote IsItUp off-Line camera notification service. The IsItUp Service is included with the Hosted Video as a Server monthly recurring fee.

How does the byRemote IsItUp off-line camera notification service work?

Off-line Camera email. The IsItUp Service checks the Internet Protocol (IP) address of the camera or video encoder every 30 minutes. Should the service not be able to reach the IP address, an Off-line Camera email notification will be sent to a designated email account. The email will contain; Company name, customer name, camera name, the failure time and the last successful test time.

Return to Service email. If, when the IsItUp Service receives a response upon the next time that it checks the IP address, a Return to Service email will be sent to the designated email address. The email will contain; Company name, customer name, camera name, the return to service time and the last successful test time.

What is needed to have the byRemote IsItUp off-Line camera notification service activated?

  • We will need an active and monitored email account for where the off-line and return to service emails will be sent.

Can the byRemote IsItUp off-line service be used for a DVR or NVR?

  • Yes, it can. It works the same as with a network camera.
Where is the surveillance video hosted?
The surveillance video is hosted at a server that is located in a certified data center. A certified data center will have the necessary experience, on-site 24×7 support and the server bandwidth to provide a 100% up-time.

Video Management System Live Video Demonstration

Just click on the button.

The Username is: demo@vms.com

The Password is: vmsdemo

Live Video Demonstration