byRemote Video as a Service - 701-234-9060 info@byremote.net

Hosted Video as a Service

What is the byRemote Hosted Video as a Service?

 

The Hosted Video as a Service is the byRemote flag ship Video as a Service product. With the Hosted Video as a Service, the surveillance video from a remotely located network camera, or multiple cameras, is hosted on a byRemote server. The need for an on-site DVR or NVR is eliminated. To view the live streaming and recorded video, a user will login to their account in the web-based user interface their unique username and password. They may use a PC, tablet or their smart cell phone.

Some Features

  • Support for any network camera, DVR or NVR with a Real Time Streaming Protocol (RTSP) port with H.264 video streaming.
  • H.264 high definition surveillance video streaming and recording.
  • Dashboard for easy access to the features.
  • Live streaming and recorded video.
  • Playback controls for easy viewing.
  • Hours grid for easy video location.
  • Motion detection for the instant location and viewing of a video instance.
  • Custom groups of video by user. Create your own favourites of live streaming video.Archives feature for the instant viewing and downloading of the recorded video.
  • Vault for permanent video clip storage. Or, for other files.
  • Notifications for user messages or alerts.
  • Logo branding. Have your logo show upon user login.
  • Billing feature.
  • Unlimited support from the byRemote Help Desk.
  • IsItUp service. Off-line camera notifications by email.
  • No contracts. Month-to-month service.

Video Management System Software. The byRemote Hosted Video as a Service uses the Video Management System software. For more information on the Video Management System software, just click on the tab in the Menu or the Video Management System link in the Quick Links area below.

Here are some Frequently Asked Questions?

 

Click on the   for more information

 

Check back often. More will be added

 

How do we get the pricing for the Hosted Video as a Service?

Just click on the Free Quote link in the QuickLinks or the tab in the Menu.

  • Just fill in the Free Quote Form.
  • This is the information that we need to give you the correct pricing. We will then give you a firm quote based on the number of cameras and the number of days for which you need to have the suveillance video recorded.
Why choose the Hosted Video as a Service?

The Hosted Video as a Service product is ideal for the business or person that does not have the time, resources, space available or the desire to have a recording device at their location. Or, for a company that has multiple locatons.

  • The video is stored off-site on a server in a secure data center.
  • For a user to view their video, they just log onto the web interface of the Video Management System software. From any computer, tablet or smart phone with a web connection.
  • The Hosted Video as a Service is a available in a low monthly subscription fee based on the video recording Plan that is chosen. 7-Days, 14-Days, or 30-Days. Or we can custom fit a recording plan for any number of days.
  • The recording plan can be up-graded or down-graded at any time. From byRemote, this is a month-by-month service with no contracts required.

Who should you choose Hosted Video as a Service?

  • You do not wish to maintain a DVR or NVR.
  • You do not have the space for a DVR or NVR.
  • You do not have the personnel to maintain a NVR or DVR.
  • You do not wish to have a NVR or DVR at their location for added security.
  • You wish to have the video recorded off-site for added security.
  • You have multiple locations and wish to view all of their locations from one login. Or, you wish to have certain persons to be able to view the video from selected cameras only.
  • You wish to have multiple users, With the Hosted Video as a Service, you may create unlimited users. Each user may be assigned to view all, or selected, cameras and features.
  • You wish to have the video recorded to a centralized location.

Why choose the Hosted Video as a Service?

  • No On-Site Video Recording.
  • There is need to purchase, or maintain a DVR or NVR. The surveillance video from the network cameras is hosted off-site on a byRemote server that is located in a secure data center.
  • No Client-Side Software. No software needs to installed on your local computer. Or any PCI boards. Just the network cameras and router at the location. Then, just an Internet connection to view the live streaming and recorded video.
  • Anytime and Anywhere Access to the Video. The live and recorded video anytime from any PC, laptop, tablet or smart phone that is connected to the Internet. The user will just need to login onto their account in the Video Management System software with their secure username and password.
  • Secure Off-site Video Hosting. The surveillance video is hosted off-site on a server that is located in a secure certified data center.
  • Free Test Drive. Free 30-Day Test Drive of the Hosted Video as a Service. Try it for free and decide if it is a good fit for your video surveillance needs.
  • All Software Updates and Upgrades. The Hosted Video as a Service monthly service fee includes all Video Management System software upgrades and feature updates. The Video Management System is the software that is used in the byRemote Hosted Video as a Service.
  • Included On-going Support. Online, phone in and e-mail technical support is included in the Hosted Video as a Service monthly license fee.
  • Off-line Camera Notifications. Off-line camera notifications are included in the Hosted Video as a Service monthly license fee.

Back-up for your existing DVR or NVR?

  • Should you have an existing DVR or NVR, and wish to have your surveillance video stored off-site also, the Hosted Video as a Service can provide this service also.
Is Support included in the byRemote Hosted Video as a Service?
Yes it is. The byRemote Hosted Video as a Service include the following on-going support services
  • byRemote HelpDesk. The byRemote HelpDesk provides unlimited support for the Hosted Video as a Service.
  • byRemote IsItUp off-line camera notifications.
    • We monitor the Internet Protocol (IP) address of the camera.
    • Should a camera go off-line, and camera IP not be reachable over the Internet, a designated email address will receive and off-line camera notification.
    • Should the camera come back on-line, and the IP address be reachable over the Internet, a return to service email will be sent.
  • Software updates. Updates are necessary software fixes. These are included in the monthly subscription fee.
  • Software upgrades. Upgrades are feature additions to the software.These are included in the monthly subscription fee.
Do you charge by the video storage data or bandwidth used?

No, we do not. The byRemote Hosted Video as a Service monthly recurring license fees are based on the Recording Plan that you choose. There are no additional charges for the video storage data or bandwidth.

  • The Recording Plan can be different for each camera. Just choose the Recording Plan that will work the best for each camera.
What is Required for the Hosted Video as a Service

The Hosted Video as a Service product requirements are;

  • A network camera, analog camera connected to a video encoder, DVR or NVR that has a RTSP port with H.264 video stream support. Most devices will have this.
  • A cable/DSL router.
  • An always on high-speed Internet connection.
Is a Contract Required for the Hosted Video as a Service?

No, we do not require a contract for the Hosted Video as a Service. It is available on month-to-month basis. You may discontinue your service at any time for any reason.

  • However, should you wish to have a contract or agreement, we will be more than happy to provide you with one.
Do you have a free trial?
Yes, we do. We call this the Free 30-Day Test Drive.

The Free 30-Day Test Drive is a chance for you to try out the Video Management System software for free for 30-Days.

  • We will create a customer account for you in the Video Management System software and then add the video feed from a network camera, vide encoder, DVR or NVR with a RTSP port connection with H.264 video support.

What byRemote Video as a Service product is used for the Free 30-Day Test Drive?

  • For the Test Drive, we use the byRemote Hosted Video as a Service. For more information, just click on the Hosted Video as a Service tab in the Menu or click on the Hosted Video as a Service link in the Quick Links that is located on the right side of the page.
How do I sign up for the Free 30-Day Test Drive?

We call this an Activation. To activate your account and cameras in the Video Management System software for the Free 30-Day Test Drive, we do need certain information.

  1. What we need is the required information to create an account in the Video Management System software. To obtain this information, we have an on-line Activation Form. This form has the information that we need to create an account in the Video Management System software.
  2. This form is reached by the clicking on the Activation tab in the Menu or the Activation link in the Quick Links that is located on the right side of the page.
  3. Once that we have received the form, we will check the remote connection. If we do have a remote connection to the device, we will then create a customer account in the Video Management System, software, add a user and the video feed from the camera, video encoder, DVR or NVR. If we cannot reach the video feed with an remote connection from our end, we will send you an email.
  4. Upon completion, an email will be sent to the email account that is listed in the Activation Form. This email will have the location of the account and the login information.
  5. For information on how to setup the remote access to the video feed from your device, see the FAQ; How do we get our cameras setup in the Hosted Video as a Service?
How do we get our cameras setup in the Hosted Video as a Service?
First, we will need remote access to  the video stream of your camera, DVR or NVR.
  1. We will need access to the video stream from your network camera, video encoder, NVR or DVR. This done by having a connection to the Real Time Streaming Protocol (RTSP) port. By default, this is port 554. However, you may change this if you wish. For instance, with IP cameras you may have more than one camera that the static IP address or Dynamic DNS is pointing to. You would then assign a different number for the RTSP port for each of the cameras. This will then allow the static IP or Dynamic DNS address to communicate with each of the cameras. When assigning new RTSP port number, use higher numbers with 5 digits. An example is 10555.
  2. Check the setup area of your device. There will be a TCP/IP area. The RTSP port will be listed here.
  3. Make sure that the RTSP port is enabled.
  4. In your router you will need to setup the access to the RTSP port for the camera(s), video encoder, DVR or NVR. Your router will have instructions for how to do this. Or, you may do a Google web search for the instructions. Many times, there will be a YouTube video.
  5. Verify that there is a remote connection to the RTSP port for the camera(s), video encoder, DVR or NVR. You will have to be outside of the device location to do this.

Here is some information for how to verify that the remote access to the RTSP port is active.

TCP/IP setup area.

The TCP/IP setup area of the camera, video encoder DVR or NVR will have an area with the option to enable the RTSP server to the RTSP Port; 554. The RTSP must support the H.264 video stream.

RTSP stream URL. The RTSP stream URL is used to verify that the RTSP port is accessible remotely over the Internet. Each camera manufacturer and, often, the camera models will have a specifically formatted RTSP stream. An example, for an Axis camera, it might appear as; URL: rtsp://root:*****@175.80.170.115/axis-media/media.amp

Here is an explanation of the RTSP stream URL

  1. root. This is username for the device.
  2. *****. This is the password for the device. For security purposes, this is masked.
  3. 175.80.170.115. This is the outside address. In this case, this would be a static IP address. This can also be a Dynamic DNS (DDNS).
  4.  axis-media/media.amp. This is the specific RTSP stream format for the Axis Communications camera models.
Where do we find out what the RTSP stream URL for a network device is?

This can be done by doing a Google search. There are a number of web sites that provide this information. You will need to know your device manufacturer and model number.

 How do we verify that the RTSP URL stream is available remotely over the Internet?

This can be done by using a program called; VLC Player. Here is a web link to VideoInsight; http://video-insight.com/kb/content/11/31/en/how-to-verify-if-a-rtsp-stream-is-working-properly.html. It has instructions for downloading and using the VLC Player to verify a RTSP URL stream.

  • As an example, with using an Axis camera, the RTSP URL stream might appear as; rtsp://root:*****@175.80.170.115/axis-media/media.amp. As mentioned above, the password is masked here. In the actual RTSP URL stream, the password would show.
Next, we will setup your account and the video stream in the Video Management System software.
  1. Required information. We do need some information to create your account in the Video Surveillance Center software.
  2. Activation Form. To obtain this information, we have an on-line Activation Form. This form has the information that we need to create an account in the Video Management System software.
  3. Where is the Activation Form? This form is reached by the clicking on the Activation tab in the Menu or the Activation link in the Quick Links that is located on the right side of the page.
  4. What happens after we submit the Activation Form? Once that we have received the form, we will check the remote Internet connection. If we do have a remote Internet connection to the camera, we will then create a customer account in the Video Surveillance Center software, add an administrator level user and add the cameras. If we cannot reach the camera with an Internet connection from our end, we will send you an email.
  5. Upon completion. Once that we have completed the activation, an email will be sent to the email account that is listed in the Activation Form. This email will have the location of the account and the login information.
Can the Hosted Video as a Service be used as a Back-Up for an Existing Surveillance System?

Yes, it can. In fact, this is becoming a common use for the byRemote Hosted Video as a Service.

Digital Video Recording (DVR) or Network Video Recording (NVR)
  • The location already has a DVR or NVR installed. If the DVR or NVR has a RTSP port that supports the H.264 video stream, the Video Management System software can provide the off-site video storage for the surveillance video from the network cameras.
  • The network IP cameras will have a primary and sub-stream for the video. The primary video stream will be recorded to the DVR or NVR. The sub-stream will be recorded to the the Video Management System software.

For more information, see the FAQ; “RTSP. You mention that RTSP support is required. What is RTSP?”

Fully functional back-up system
  • With the byRemote Hosted Video as a Service, using the Video Management System software, to provide a back-up of the locations video surveillance, a fully functional system will be in place. This will allow the viewer to log-on to their account to view the live streaming and recorded video.
  • For an example, just click on the Video Management System Live Video Demonstration listing in the Quick Links on the right side of the web page.
Can we use Analog Cameras?

Yes, you may but you will need to add a video encoder. These are also referred to as a video server.

What does a Video Encoder do?
  • The video encoder will convert the video from each of the analog cameras to the digital IP format. This is the video format that the Hosted Video as a Servcie can manage.
How does this work?
  • The video encoder is installed before the existing video storage device. This is usually a Digital Video Recorder (DVR).
  • The analog cameras will then be connected to the video encoder ports via a BNC connection.
  • If the intent is to keep the existing DVR based video surveillance system intact, a BNC T-connector can be used. This will allow the analog video to go to the DVR and also to the video encoder.
What are the advantages of converting an existing DVR based system to the Digital IP format?
  • It will save the cost of cabling for new IP cameras.
  • The existing analog cameras can be replaced with network based IP cameras when they go bad. These cameras can then be seamlessly added to the Hosted Video as a Service.
  • When converted to the digital video format, the video can be hosted off-site by byRemote as well as being recorded to the on-site DVR or NVR. This is because the video stream from the connected analog camera to the video encoder is independent of the other video streams. This means that the video can be managed separate from the other video streams. This will provide off-site recorded video for all, or selected video streams, as a back-up. As, often, in a robbery, the DVR or is stolen or destroyed.
Who provides the cameras and installation?

The cameras and installation are provided by you. If we were to provide the cameras and installation, we would need to add an additional cost. We do not wish to do this.

What Network Cameras are Supported?

The Hosted Video as a Service supports the viewing and recording of the live streaming video from any network camera, DVR or NVR that has Real Time Streaming Protocol (RTSP) port that has H.264 video stream support.

Will we be notified if our cameras happen to go off-line?

Yes you will. This is the byRemote IsItUp off-Line camera notification service. The IsItUp Service is included with the Hosted Video as a Server monthly recurring fee.

How does the byRemote IsItUp off-line camera notification service work?
  • Off-line Camera email. The IsItUp Service checks the Internet Protocol (IP) address of the camera or video encoder every 30 minutes. Should the service not be able to reach the IP address, an Off-line Camera email notification will be sent to a designated email account. The email will contain; Company name, customer name, camera name, the failure time and the last successful test time.
  • Return to Service email. If, when the IsItUp Service receives a response upon the next time that it checks the IP address, a Return to Service email will be sent to the designated email address. The email will contain; Company name, customer name, camera name, the return to service time and the last successful test time.
What is needed to have the byRemote IsItUp off-Line camera notification service activated?
  • We will need an active and monitored email account for where the off-line and return to service emails will be sent.

Where is the surveillance video hosted?
Surveillance video data storage
  • The surveillance video is hosted at a server that is located in a certified data center. A certified data center will have the necessary experience, on-site 24×7 support and the server bandwidth to provide a 100% up-time.
Software
  • The software that is used in the Hosted Video as a Service is the Video Managment System. For more information, click on the Video Management System link in the Quick Links or the tab in the Menu.
  • The URL location to the user interface is a secure HTTPS connection with a SSL certficate.