Hosted Video as a Service

What is the byRemote Hosted Video as a Service?

 

  • The Hosted Video as a Service is the byRemote flag ship product.
  • With the Hosted Video as a Service, the surveillance video stream from remotely located network cameras, video encoder NVR or DVR or video encoders is hosted on a remote server that is located in a secure data center. A secure encrypted HTTPS connection is used to ensure that the video is secure.
  • To view the live streaming and recorded video, a user will just login to their account from a web-based user interface with their unique username and password.

 

Some of the Features?

 

  • Four product options. Each with a different resolution and Frames per Second (FPS) to fit your needs.
  • Device support. Any network camera, video encoder, DVR or NVR with a Real Time Streaming Protocol (RTSP) port is supported.
  • Secure connection. A secure Secure Sockets Layer (SSL) encrypted HTTPS connection is used. Not HTTP.
  • Administrator dashboard. The administrator dashboard provides access to account, users and video streams. Even for multiple accounts.
  • Dashboard. A dashboard provides easy access to the live streaming and recorded video streams.
  • Video recording. The video is automatically recorded in 15 minute video clips with one click viewing and downloading of video clips.
  • Scheduled recording. For each video stream, it may be scheduled to to record only during scheduled times. The default is 24-hour recording.
  • Unlimited users. As many users as wished may be created.
  • User permits. Each user is assigned a user permit to permit, or not permit, what the user may see and do.
  • Locations. Video feeds are added to locations for ease of access. A single click allows access to the live streaming and recorded video. This is great should you have multiple locations.
  • Floorplan. If wished, camera icons may be dragged and dropped onto a floorplan. Clicking on the camera icon will then display the live streaming and recorded video.
  • Camera groups. These provide for convenient access to all, or selected, video streams. Multiple groups may be created.
  • Logo branding. Have your logo show upon user login.
  • Support. Unlimited support from the byRemote Help Desk.
  • IsItUp service. Off-line camera notifications by email.
  • No contracts. Month-to-month service.

What Software is Used?

 

  • Vision Platform Software. The byRemote Hosted Video as a Service uses the Vision Platform software.
  • This software supports the off-site recording of the video streams from any network camera, video encoder, NVR or DVR that has a Real Time Streaming Protocol (RTSP) port.
  • For more information on the Vision Platform software, just click on the tab in the Menu or the Vision Platform link in the Quick Links area below.

Here are some Frequently Asked Questions?

 

Click on the   for more information

 

How do we get the pricing for the Hosted Video as a Service?

Just click on the Free Quote link in the QuickLinks or the tab in the Menu.

  • Just fill in the Free Quote Form.
  • This is the information that we need to give you the correct pricing. We will then give you a firm quote based on the number of cameras and the number of days for which you need to have the suveillance video recorded.
Why choose the Hosted Video as a Service?

The Hosted Video as a Service provides the convenience of having the surveillance video hosted securely off-site. Whether the video streams are from a network camera, video encoder, network video recorder (NVR) or digital video recorder (DVR). From one location or many locations.

 

  • Off-site hosting. The video is stored off-site on a server in a secure data center. Not a co-location facility.
  • Connection. A secure encrypted SSL HTTPS connection is used. Not HTTP.
  • Software. The Hosted Video as a Service uses the Vision Platform software.
  • Viewing the video. For a user to view their video, they just log onto the dashboard of the Vision Platform software. From any computer, tablet or cell phone with a web connection. They can then view the live streaming and recorded video.
  • Unlimited Users. Each with its own user permits to permit, or not permit, access to video streams and features.
  • Dashboard access. The administrator dashboard provides single log-in access to manage all of the accounts and their users and video streams. The customer dashboard provides the quick and easy access for the customer users to view their live streaming and recorded video streams.
  • Flexible recording. Each video stream may be recorded for its own time period.  And, recorded for scheduled time periods.
  • Video clips. The video is automatically recorded in convenient 15 minute video clips. With one click viewing and downloads.
  • Locations. Video streams are added to locations. Each with its own map. You may create as many locations as wished. This is great for a business with multiple locations. As a bonus, each location may have a floorplan with the video feeds added as camera icons. Just click on the icon name to view the video stream.
  • Camera groups. Custom groups of video streams may be created. You may create as many as your wish.
  • Video Recording Plans. The Hosted Video as a Service is available in a low monthly subscription fee based on the video recording Plan that is chosen. 7-Days, 14-Days, or 30-Days. Or we can custom fit a recording plan for any number of days.
  • No contracts. The Hosted Video as a Service is available on a moth-to-month basis. No contracts required.
  • Free Test Drive. Free 30-Day Test Drive of the Hosted Video as a Service. Try it for free and decide if it is a good fit for your video surveillance needs.
  • Software Updates and Upgrades. The Hosted Video as a Service monthly service fee includes all Vision Platform software upgrades and feature updates.
  • On-going Support. Online, phone in and e-mail technical support is included in the Hosted Video as a Service monthly license fee.
  • Off-line Device Notifications. Should your network camera, video encoder, NVR or DVR go off-line, you will receive an email notification. This included in the Hosted Video as a Service monthly license fee.
Is Support included in the byRemote Hosted Video as a Service?
Yes it is. The byRemote Hosted Video as a Service include the following on-going support services
  • byRemote HelpDesk. The byRemote HelpDesk provides unlimited support for the Hosted Video as a Service.
  • byRemote IsItUp off-line camera notifications.
    • We monitor the Internet Protocol (IP) address of the device. This may be a camera, video encoder, NVR or DVR.
    • Should a device go off-line, and IP of the device not be reachable over the Internet, a designated email address will receive and off-line camera notification.
    • Should the device come back on-line, and the IP address of the device be reachable over the Internet, a return to service email will be sent.
  • Software updates. Updates are necessary software fixes. These are included in the monthly subscription fee.
  • Software upgrades. Upgrades are feature additions to the software. These are included in the monthly subscription fee.

To submit a support request, just go to the Help Desk by clicking on the links located the Quick Links on the right side of the page or the tab in the Menu at the top of the page.

Do you charge by the video storage data or bandwidth used?

No, we do not. The byRemote Hosted Video as a Service monthly recurring license fees are based on the Recording Plan that you choose. There are no additional charges for the video storage data or bandwidth.

  • The Recording Plan can be different for each camera. Just choose the Recording Plan that will work the best for each camera.
What is Required for the Hosted Video as a Service
The Hosted Video as a Service product requirements are;
  • A network camera, analog camera connected to a video encoder, DVR or NVR that has a RTSP port with H.264 or MPEG-4 video stream support. Most devices will have this.
  • A cable/DSL router.
  • An always on high-speed Internet connection.
Is a Contract Required for the Hosted Video as a Service?

No, we do not require a contract for the Hosted Video as a Service. It is available on month-to-month basis. You may discontinue your service at any time for any reason.

  • However, should you wish to have a contract or agreement, we will be more than happy to provide you with one.
Do you have a free trial?
Yes, we do. We call this the Free 30-Day Test Drive.

The Free 30-Day Test Drive is a chance for you to try out the Vision Platform software for free for 30-Days.

  • We will create a customer account for you in the Vision Platform software and then add the video feed from a network camera, video encoder, DVR or NVR with a RTSP port connection with H.264 or MPEG-4 video support.
  • For the Test Drive, we use the byRemote Hosted Video as a Service. For more information, just click on the Hosted Video as a Service tab in the Menu or click on the Hosted Video as a Service link in the Quick Links that is located on the right side of the page.
How do I sign up for the Free 30-Day Test Drive?

We call this an Activation. To activate your account and video stream for the Free 30-Day Test Drive, we do need certain information.

  1. What we need is the required information to create an account in the Vision Platform software. To obtain this information, we have an online Activation Form. This form has the information that we need.
  2. This form is reached by the clicking on the Activation tab in the Menu or the Activation link in the Quick Links that is located on the right side of the page.
  3. Once that we have received the form, we will check the remote connection. If we do have a remote connection to the device, we will then create a customer account in the Vision Platform software, add a user and the video feed from the camera, video encoder, DVR or NVR. If we cannot reach the video feed with an remote connection from our end, we will send you an email.
  4. Upon completion, an email will be sent to the email account that is listed in the Activation Form. This email will have the location of the account and the login information.
  5. For information on how to setup the remote access to the video feed from your device, see the FAQ; How do we get our cameras setup in the Hosted Video as a Service?
How do we get our account setup in the Hosted Video as a Service?
First, we will need remote access to  the video stream of your camera, DVR or NVR.
  1. We will need outside access to the video stream from your network camera, video encoder, NVR or DVR. This done by having a connection to the Real Time Streaming Protocol (RTSP) port. By default, this is port 554. However, you may change this if you wish. For instance, with IP cameras you may have more than one camera that the static IP address or Dynamic DNS is pointing to. You would then assign a different number for the RTSP port for each of the cameras. This will then allow the static IP or Dynamic DNS address to communicate with each of the cameras. When assigning new RTSP port number, use higher numbers with 5 digits. An example is 10555 for the first camera. Then, 11555 for second, 1255 for the third, and so on for the rest of the cameras.
  2. Check the setup area of your device. There will be a TCP/IP area. The RTSP port will be listed here.
  3. Make sure that the RTSP port is enabled.
  4. In your router you will need to setup the access to the RTSP port for the camera(s), video encoder, DVR or NVR. Your router will have instructions for how to do this.
  5. Verify that there is a remote connection to the RTSP port for the camera(s), video encoder, DVR or NVR. You will have to be outside of the device location to do this.

Here is a link to our Learning Center for reference lessons on how to do this; Setting up the outside access.

 

Next, we will setup your account and the video stream in the Vision Platform software.
  1. Required information. We do need some information to create your account in the Video Surveillance Center software.
  2. Activation Form. To obtain this information, we have an on-line Activation Form. This form has the information that we need to create an account in the Video Management System software.
  3. Where is the Activation Form? This form is reached by the clicking on the Activation tab in the Menu or the Activation link in the Quick Links that is located on the right side of the page.
  4. What happens after we submit the Activation Form? Once that we have received the form, we will check the remote Internet connection. If we do have a remote Internet connection to the camera, we will then create a customer account in the Video Surveillance Center software, add an administrator level user and add the cameras. If we cannot reach the camera with an Internet connection from our end, we will send you an email.
  5. Upon completion. Once that we have completed the activation, an email will be sent to the email account that is listed in the Activation Form. This email will have the location of the account and the login information.
Can the Hosted Video as a Service be used as a Back-Up for an Existing Surveillance System?

Yes, it can. In fact, this is becoming a common use for the byRemote Hosted Video as a Service.

Digital Video Recording (DVR) or Network Video Recording (NVR)
  • The location already has a DVR or NVR installed. If the DVR or NVR has a RTSP port that supports the H.264 or MPEG-4 video stream, the Vision Platform software can provide the off-site video storage for the surveillance video from the video streams.

For more information, see the FAQ; “RTSP. You mention that RTSP support is required. What is RTSP?”

Fully functional back-up system
  • With the byRemote Hosted Video as a Service, using the Vision Platform software, to provide a backup of the locations video streams, a fully functional system will be in place. This will allow the viewer to log-on to their account to view the live streaming and recorded video.
  • For an example, just click on the Live Video Demo listing in the Quick Links on the right side of the web page. Or, in tab in the Menu located at the top of the page.
Can we use Analog Cameras?

Yes, you may but you will need to add a video encoder. These are also referred to as a video server.

What does a Video Encoder do?
  • The video encoder will convert the video from each of the analog cameras to the digital IP format. This is the video format that the Hosted Video as a Servcie can manage.
How does this work?
  • The video encoder is installed before the existing video storage device. This is usually a Digital Video Recorder (DVR).
  • The analog cameras will then be connected to the video encoder ports via a BNC connection.
  • If the intent is to keep the existing DVR based video surveillance system intact, a BNC T-connector can be used. This will allow the analog video to go to the DVR and also to the video encoder.
What are the advantages of converting an existing DVR based system to the Digital IP format?
  • It will save the cost of cabling for new IP cameras.
  • The existing analog cameras can be replaced with network based IP cameras when they go bad. These cameras can then be seamlessly added to the Hosted Video as a Service.
  • When converted to the digital video format, the video can be hosted off-site by byRemote as well as being recorded to the on-site DVR or NVR.
  • This is because the video stream from the connected analog camera to the video encoder is independent of the other video streams. Each video stream can then have a different resolution and frames per second. This will provide off-site recorded video for all, or selected video streams, as a back-up.
  • As, often, in a robbery, the DVR or is stolen or destroyed.
Who provides the cameras and installation?

The cameras and installation are provided by you. If we were to provide the cameras and installation, we would need to add an additional cost. We do not wish to do this.

What Network Cameras are Supported?

The Hosted Video as a Service supports the viewing and recording of the live streaming video from any network camera, DVR or NVR that has a Real Time Streaming Protocol (RTSP) port that has H.264  or MPEG-4 video stream support.

Will we be notified if our cameras happen to go off-line?

Yes you will. This is the byRemote IsItUp off-Line camera notification service. The IsItUp Service is included with the Hosted Video as a Server monthly recurring fee.

How does the byRemote IsItUp off-line camera notification service work?
  • Off-line Camera email. The IsItUp Service checks the Internet Protocol (IP) address of the camera or video encoder every 30 minutes. Should the service not be able to reach the IP address, an Off-line Camera email notification will be sent to a designated email account. The email will contain; Company name, customer name, camera name, the failure time and the last successful test time.
  • Return to Service email. If, when the IsItUp Service receives a response upon the next time that it checks the IP address, a Return to Service email will be sent to the designated email address. The email will contain; Company name, customer name, camera name, the return to service time and the last successful test time.

Can the byRemote IsItUp off-line service be used for a DVR or NVR?

  • Yes, it can. It works the same as with a network camera.
What is needed to have the byRemote IsItUp off-Line camera notification service activated?
  • We will need an active and monitored email account for where the off-line and return to service emails will be sent.
Where is the surveillance video hosted?
Surveillance video data storage
  • The surveillance video is hosted at a server that is located in a certified data center. A certified data center will have the necessary experience, on-site 24×7 support and the server bandwidth to provide a 100% up-time.
Software
  • The software that is used in the Hosted Video as a Service is the Vision Platform software. For more information, click on the Vision Platform link in the Quick Links or the tab in the Menu.
  • The URL location to the user interface is a secure encrypted HTTPS connection with a SSL certficate.