byRemote Video as a Service - 701-234-9060 Ext 1 info@byremote.net

Hosted Video as a Service

What is the byRemote Hosted Video as a Service?

 

The Hosted Video as a Service is the byRemote flag ship Video as a Service product. With the Hosted Video as a Service, the surveillance video from a remotely located network camera, or multiple cameras, is hosted on a byRemote server. The need for an on-site DVR or NVR is eliminated. To view the live streaming and recorded video, a user will login to their account in the web-based Video Surveillance Center software with their unique username and password. They may use a PC, tablet or their smart cell phone.

The Hosted Video as a Service uses the Video Management System or Video as a Service software to provide the viewing and the management of the live streaming and recorded video from one, or many, network cameras that are installed locally, or at a remote location, or at multiple remote locations. The user interface features a simple navigation with a point-and-click to view the surveillance video. Should you have a DVR or NVR surveillance system installed. And wish to have the video recorded off-site. byRemote can provide this with the Hosted Video as a Service if your DVR or NVR is H.264 video compatible.

Video Management System Software. This software supports the network IP cameras, DVR or NVR that have the support for the H.264 video stream. With a remote connection to the Real Time Streaming Protocol (RTSP) port, the Video Management System software will support the off-site viewing and recording of the surveillance video.

Video Surveillance Center Software. Should you already have an Axis Communications camera installed that supports the Motion JPEG video stream, the Video Surveillance Center software will support the off-site viewing and recording of the surveillance video.

A user may have one login to access the live streaming and recorded video from all of the cameras. Or multiple users may be created. Each user can then be permitted, or restricted, for the viewing of the live streaming and recorded video by individual camera. You just check the cameras, and features, for which the user will be permitted to view.

For more information on the Video Management System and Video Surveillance Center software, just click on the tabs in the Menu or the links in the Quick Links area below.

How do we get the pricing for the Hosted Video as a Service?

The Hosted Video as a Service license pricing is based on the software used. The Video Management System or the Video Surveillance System Software. Just click on the tabs in the Menu or the links in the Quick Links area below.

 

 

Why choose the Hosted Video as a Service?

The Hosted Video as a Service product is ideal for the business or person that does not have the time, resources, space available or the desire to have a recording device at their location. Or, for a company that has multiple locatons.

  • The video is stored off-site on a byRemote server in a secure data center.
  • For a user to view their video, they just log onto the web interface of the Video Surveillance Center software. From any computer, tablet or smart phone with a web connection.
  • The Hosted Video as a Service is a available in a low monthly subscription fee based on the video recording Plan that is chosen. 7-Days, 14-Days, 21-Days, 30-Days, 40-Days. Or we can custom fit a recording plan for any number of days.
  • The recording plan can be up-graded or down-graded at any time. From byRemote, this is a month-by-month service with no contracts required.

Who should you choose Hosted Video as a Service?

  • You do not wish to maintain a DVR or NVR.
  • You do not have the space for a DVR or NVR.
  • You do not have the personnel to maintain a NVR or DVR.
  • You do not wish to have a NVR or DVR at their location for added security.
  • You wish to have the video recorded off-site for added security.
  • You have multiple locations and wish to view all of their locations from one login. Or, you wish to have certain persons to be able to view the video from selected cameras only.
  • You wish to have multiple users, With the Hosted Video as a Service, you may create unlimited users. Each user may be assigned to view all, or selected, cameras and features.
  • You wish to have the video recorded to a centralized location.

Why choose the Hosted Video as a Service?

  • No On-Site Video Recording.
  • There is need to purchase, or maintain a DVR or NVR. The surveillance video from the network cameras is hosted off-site on a byRemote server that is located in a secure data center.
  • No Client-Side Software. No software needs to installed on your local computer. Or any PCI boards. Just the network cameras and router at the location. Then, just an Internet connection to view the live streaming and recorded video.
  • Anytime and Anywhere Access to the Video. The live and recorded video anytime from any PC, laptop, tablet or smart phone that is connected to the Internet. The user will just need to login onto their account in the Video Surveillance Center software with their secure username and password.
  • Secure Off-site Video Hosting. The surveillance video is hosted off-site on a byRemote server that is located in a secure certified data center.
  • Free Test Drive. Free 30-Day Test Drive of the Video Surveillance Center software. Try it for free and decide if it is a good fit for your video surveillance needs.
  • All Software Updates and Upgrades. The Hosted Video as a Service monthly service fee includes all Video Surveillance Center software upgrades and feature updates.
  • Included On-going Support. Online, phone in and e-mail technical support is included in the Hosted Video as a Service monthly license fee.
  • Off-line Camera Notifications. Off-line camera notifications are included in the Hosted Video as a Service monthly license fee.

Is Support included in the byRemote Hosted Video as a Service?

Yes it is. The byRemote Hosted Video as a Service include the following on-going support services

  • byRemote HelpDesk with unlimited support for the Video Surveillance Center software.
  • byRemote IsItUp off-line camera notifications. We monitor the Internet Protocol (IP) address of the camera. Should a camera go off-line, and camera IP not be reachable over the Internet, a designated email address will receive and off-line camera notification. Should the camera come back on-line, and the IP address be reachable over the Internet, a return to service email will be sent.
  • Video Surveillance Center software updates. Updates are necessary software fixes. These are included in the monthly subscription fee.
  • Video Surveillance Center software upgrades. Upgrades are feature additions to the Video Surveillance Center software.These are included in the monthly subscription fee.

Do you charge by the video storage data or bandwidth used?

No, we do not. The byRemote Hosted Video as a Service product monthly recurring license fees are based on the Recording Plan that you choose. There are no additional charges for video storage data or bandwidth.

The Recording Plan can be different for each camera. Just choose the Recording Plan that will work the best for each camera.

What is Required for the Hosted Video as a Service

The Hosted Video as a Service product requirements are;

  • A network camera, or analog camera connected to a video encoder.
  • A cable/DSL router.
  • An always on high-speed Internet connection.

Is a Contract Required for the Hosted Video as a Service?

No, we do not require a contract for the Hosted Video as a Service. It is available on month-to-month basis. You may discontinue your service at any time for any reason.

However, should you wish to have a contract or agreement, we will be more than happy to provide you with one.

Do you have a free trial?

Yes, we do. We call this the Free 30-Day Test Drive.

The Free 30-Day Test Drive is a chance for you to try out the byRemote Video Surveillance Center software for free for 30-Days.

How many cameras may we have for the Free 30-Day Test Drive?

  • You may have up to four (4) Network IP cameras or one 4-port video encoder if you have analog cameras.

What byRemote Video as a Service product is used for the Free 30-Day Test Drive?

  • For the Test Drive, we use the byRemote Hosted Video as a Service. For more information, just click on the Hosted Video as a Service tab ion the Menu or click on the link in the Quick Links located on the right side of the page.

How do I sign up for the Free 30-Day Test Drive?

We call this an Activation. To activate your account and cameras in the Video Surveillance Center software for the Free 30-Day Test Drive, we do need certain information.

  1. What we need is the required information to create an account in the Video Surveillance Center software. To obtain this information, we have an on-line Activation Form. This form has the information that we need to create an account in the Video Surveillance Center software.
  2. This form is reached by the clicking on the Activation Menu tab or the link in the Quick Links that is located on the right side of the page.
  3. Once that we have received the form, we will check the remote Internet connection. If we do have a remote Internet connection to the camera, we will then create a customer account in the Video Surveillance Center software, add an administrator level user and add the cameras. If we cannot reach the camera with an Internet connection from our end, we will send you an email.
  4. Upon completion, an email will be sent to the email account that is listed in the Activation Form. This email will have the location of the account and the login information.

How do we Activate our Cameras in the Hosted Video as a Service?

We do this for you. This is a great time saver for you, or your support staff.

Here is how it works.

  1. Required information. We do need some information to create your account in the Video Surveillance Center software.
  2. Activation Form. To obtain this information, we have an on-line Activation Form. This form has the information that we need to create an account in the Video Surveillance Center software.
  3. Where is the Activation Form? This form is reached by the clicking on the Activation Menu tab or the link in the Quick Links that is located on the right side of the page.
  4. What happens after we submit the Activation Form? Once that we have received the form, we will check the remote Internet connection. If we do have a remote Internet connection to the camera, we will then create a customer account in the Video Surveillance Center software, add an administrator level user and add the cameras. If we cannot reach the camera with an Internet connection from our end, we will send you an email.
  5. Upon completion. Once that we have completed the Activation, an email will be sent to the email account that is listed in the Activation Form. This email will have the location of the account and the login information.

Can the Hosted Video as a Service be used as a Back-Up for an Existing Surveillance System?

Yes, it can. In fact, this is becoming a common use for the byRemote Hosted Video as a Service.

What if the location already has a Digital Video Recording based video surveillance system?
  • An Axis Communications video encoder will need to be installed before the existing video storage device. This is needed to convert the analog video to the digital format. The recorded video from the DVR cannot be used as it is proprietary.
  • The analog cameras will then be connected to the video encoder ports via a BNC connection.
  • A BNC T-Connector is installed is then installed. This will allow the analog video to simultaneously go to the DVR and to the video encoder.
  • The video compression format that is supported is MotionJPEG. MotionJPEG has the best image quality as the image is recorded as an entire frame and not in pieces.
Do you sell the Axis video Encoders?
  • No we do not. If we did, this would mean that we would need to add a mark-up and pass this on to you. We prefer that you may obtain the least expensive price possible.
  • The Axis Communications M70 series of video encoders will work well for most applications.
Where to purchase an Axis video encoder?
  • An on-line retail web site is; CDW.com.
  • Or, just do a Google search. These prices are often less expensive.

For more information, see the item; Can We Use Analog Cameras?

What if the location already has network cameras?
  • If the network cameras are of a manufacturer that the byRemote Video Surveillance Center software supports, the surveillance video stream can also be sent to the Video Surveillance Center software to be recorded off-site. See the item; What network cameras and video encoders are supported? for more information.
  • If, at the location, the network cameras are of a manufacturer that is not supported by the byRemote Video Surveillance Center software, network cameras that are to be  supported by the Video Surveillance Center software will need to be installed.
Fully functional back-up system
  • With using the byRemote Hosted Video as a Service to provide a back-up of the locations video surveillance, a fully functional system will be in place. This will allow the viewer to logon to their account to view the live streaming and recorded video. For an example, just click on the Live Video Demonstration button in the Quick Links on the right side of the web page.

Can we use Analog Cameras?

Yes, you may but you will need to add a video encoder. These are also referred to as a video server.

What does a Video Encoder do?
  • The video encoder will convert the video from each of the analog cameras to the digital IP format. This is the video format that the byRemote Video Surveillance Center software can manage.
How does this work?
  • The video encoder is installed before the existing video storage device. This is usually a Digital Video Recorder (DVR).
  • The analog cameras will then be connected to the video encoder ports via a BNC connection.
  • If the intent is to keep the existing DVR based video surveillance system intact, a BNC T-connector can be used. This will allow the analog video to go to the DVR and also to the video encoder.
  • The video compression format that is supported is MotionJPEG. MotionJPEG has the best image quality as the image is recorded as an entire frame and not in pieces.
What are the advantages of converting an existing DVR based system to the Digital IP format?
  • It will save the cost of cabling for new IP cameras.
  • The existing analog cameras can be replaced with IP cameras when they go bad. These IP cameras can then be seamlessly added to the byRemote Video Surveillance Center software.
  • When converted to the digital video format, the video can be hosted off-site by byRemote as well as being recorded to the on-site DVR or NVR. This is because the video stream from the connected analog camera to the video encoder is independent of the other video streams. This means that the video can be managed separate from the other video streams. This will provide off-site recorded video for all, or selected video streams, as a back-up. As, often, in a robbery, the DVR or is stolen or destroyed.
Do you sell the Axis video Encoders?
  • No we do not. If we did, this would mean that we would need to add a mark-up and pass this on to you. We prefer that you may obtain the least expensive price possible.
  • The Axis Communications M70 series of video encoders will work well for most applications.
Where to purchase an Axis video encoder?
  • An on-line retail web site is; CDW.com.
  • Or, just do a Google search. These prices are often less expensive.

Who provides the cameras and installation?

The cameras and installation are provided by you. If we were to provide the cameras and installation, we would need to add an additional cost. We do not wish to do this.

What Network Cameras are Supported?

Currently the byRemote Video Surveillance Center software has support for the following network cameras.

  • Axis Communications IP cameras and video servers. A video server is the same as a video encoder.
    • The exception is the Axis M7001 1-channel video encoder.
    • byRemote is an Axis Development Partner.

axislogo

  • Pixord P4000 model video server. A video server is the same as a video encoder.
  • HooToo. The HooToo camera model must have support for the MotionJPEG video stream.
    • IP-212.
    • IP-006N.
    • IP-210F.
  • Foscam IP cameras. The Foscam camera model must have support for the MotionJPEG video stream.
    • F18904W.
    • F18918W.
    • F1810W.
  • D-Link DCS5010L model IP camera.

How are the Network Cameras or Video Encoders Installed?

Installing a network camera or video encoder is similar to installing a device on a home or office network.

  1. First. You will need to install the network cameras or video encoder (these are also referred to as a video server) on the local area network. The local area network is where the cameras or video encoders are to be installed. The camera manufacturer will have provided the instructions for doing this.
    • A quick note. In the camera setup, you will be asked to setup an Administrator level user with its own username and password. We recommend that you use the same username and password for each of the cameras for a customer. This is much easier for record keeping.
  2. Next. You will need to setup the camera or video encoder. Here are some things that will need to be done in the setup of the network camera or video encoder. These are items that we have noticed that tend to be over-looked. The location in the camera setup area will vary by camera manufacturer.
    • Viewer User. A Viewer User with the Username of; bsc and a Password of; bsc123 needs to added to the camera setup area. This is usually listed as Users in the camera management area. This Viewer user is required to allow the byRemote Video Surveillance Center software to communicate with the camera. By doing this, it is more secure. As we then do not have to use the administrative user. Should this Viewer User be changed, we will then need to update the new viewer user in the Video Surveillance Center software. To have us to this, just submit a support request by clicking on the Support tab in the Menu or the link in the Quick Links.
    • NTP (Net Time Protocol) time server. A NTP server must be added. NTP is an Internet protocol used to synchronize the clocks of computers to some time reference.The NTP server ensures that the camera time is synchronized to a central reliable source. Then, the correct time will show on the video.
    • Date & Time Settings. The date and time settings will need to be set and or activated. These are;
      • Time Zone. From the time zone drop-down, select the correct time zone for where the cameras are located.
      • Time Mode. Select the option to synchronize with the NTP server. Please note, the NTP time server will need setup. As mentioned above.
      • Date and Time Format. In the Time Format area, we suggest that you use the 12h for the 12 hour format. Unless you have a specific reason for needing the 24h (24 hour ) format.
      • Image Settings. The Image Settings that we need to be activated or enabled are;
      • Image Appearance Resolution. Use the 320 x 240 resolution option. This will save bandwidth at the camera location. In the Video Surveillance Center software, the Live Streaming video may be viewed in the Normal and Large view for the larger video resolution.
      • Overlay Settings. Enable the Date and Time. Add the camera name into the text area and enable it. The date, time and camera name will then show on the video in the Video Surveillance Center software.
      • Stream Profile. Select the MJPEG video stream. This is the video stream that the Video Surveillance Center software supports.
  3. Remote Internet Connection. Once that the camera or video encoder is setup, you will need to have a a remote internet connection established to the camera. This is usually accomplished with the use of a router. A public IP is setup in the router. This may be a static IP or Dynamic DNS. Then, the cameras are setup in the port forwarding area of the router. The router will have instructions for how to perform these tasks. This will allow the connection of the static IP or Dynamic DNS to the cameras, thus enabling the remote Internet access. A suggestion is to have a person located outside of the camera location to connect up with their Internet device. This will allow you to test the remote internet connection.
  4. Free 30-Day Test Drive. Once that you have the camera installed, setup and a remote Internet access established, you will need to sign up for the Free 30-Day Test Drive. To do this, just go to the Activation tab in the Menu or the link in the Quick Links that is located on the right side of the web page. This page has an Activation Form. Just fill out the form and submit it. Be sure to select the Free 30-Day Test Drive. We will then process your request for the Free 30-Day Test Drive.
  5. Activation Form. In the web site menu at the top of the page, you will see a tab called; Activation. This is also located in the Quick Links located on the right side of the page. This web page contains an on-line Activation Form. Just fill this out and submit it. Once that we have received the Activation Form, we will test the remote Internet connection. If we can reach the camera remotely over the Internet, we will then create the customer account, add an administrator user and then add the cameras. As a courtesy, we will check the setup for the camera or video encoder. Just to make sure that items listed above have been done. Once, that we have completed the activation for your account, we will then notify you by email with the server location and login information.

That’s it. Now, the live streaming and recorded video from the network camera or video encoder is ready for viewing. Click on the Video Surveillance Center tab in the Menu, or the link in the Quick Links. This page has an over-view of the viewer features of the Video Surveillance Center software.

Have some questions? Feel free to contact us. For your convenience, we have provided a contact form at the bottom of this web page.

Will we be notified if our cameras happen to go off-line?

Yes you will. This is the byRemote IsItUp off-Line camera notification service. The IsItUp Service is included with the Hosted Video as a Server monthly recurring fee.

How does the byRemote IsItUp off-line camera notification service work?

Off-line Camera email. The IsItUp Service checks the Internet Protocol (IP) address of the camera or video encoder every 30 minutes. Should the service not be able to reach the IP address, an Off-line Camera email notification will be sent to a designated email account. The email will contain; Company name, customer name, camera name, the failure time and the last successful test time.

Return to Service email. If, when the IsItUp Service receives a response upon the next time that it checks the IP address, a Return to Service email will be sent to the designated email address. The email will contain; Company name, customer name, camera name, the return to service time and the last successful test time.

What is needed to have the byRemote IsItUp off-Line camera notification service activated?

  • We will need an active and monitored email account for where the off-line and return to service emails will be sent.

Where is the surveillance video hosted?

The Surveillance video is hosted at a byRemote server that is located in a certified data center. A certified data center will have the necessary experience, on-site 24×7 support and the server bandwidth to provide a 100% up-time.

What type of servers does byRemote use?

The byRemote servers are dedicated servers. This means that the server is dedicated solely to the hosting of the surveillance video from network based cameras. In addition, all of our servers are setup with a RAID 10 configuration. This configuration provides for the mirroring of the video data across multiple hard drives. Should a hard drive fail, it can be replaced with no video data loss or server down-time. This is a more expensive video storage solution but we feel that it is necessary. As hard drives do occassionally fail.

Are these servers monitored?

Yes, they are. We monitor the performance of the byRemote servers with our Site 24×7 server monitoring service. We have minimum standards that we have established for the server Central Processing Unit (CPU), Memory and drive space. Should any of these standards fall below the minimum standards, we will be notified by email. We then take corrective action to ensure that the server is performing to our standards.

Site 24x7 Server Monitor

Video Management System Live Video Demonstration

Just click on the button.

The Username is: demo@vms.com

The Password is: vmsdemo

Live Video Demonstration

Video Surveillance Center Live Video Demonstration

Just click on the button.

The Username is: demo

The Password is: brdemo1

Live Video Demonstration